Tag Archives: Customer

The lack of trust between customers and companies in China


Yesterday we began to explore the biggest challenge facing China, trust, and how mistrust is a pervasive feeling even at a personal level. Today we are going to slightly broaden our view and look at mistrust between customers and companies. … Continue reading

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Don’t expect customer service in China


In my three years in Chinese schools, teaching 20 different groups of students, nearly every class told me that “In China, the customer is God,” which left me dumbfounded because in my experience, customer service in China is practically non-existent. … Continue reading

Posted in Life in China | Tagged , , , , , , , | 101 Comments